REQUEST FOR PROPOSAL:  For Social Support for Refugees, Asylum seekers and Other Persons of Concern to UNHCR

REQUEST FOR PROPOSAL:  No. RFP/AZE/320/2019 FOR Social Support for Refugees, Asylum seekers and Other Persons of Concern to UNHCR





The office of the United Nations High Commissioner for Refugees in Baku, Azerbaijan invites to submit proposals on Social Support for Refugees, Asylum seekers and Other Persons of Concern to UNHCR in Azerbaijan.  The tender is open at a country level; social work specialists, expert consultants, social entities, and other interested firms, consultancies, and organizations are encouraged to apply.


Proposal may be submitted for individual projects as well as joint projects.


To enable you to submit a proposal, please find enclosed:

  1. Terms of Reference (TOR), which contains:

Annex I: Description of UNHCR requirements for which those services are being sought;

Annex II: General Conditions for Provision of Services (December 2010 version), outlining conditions and terms for UNHCR Purchase Orders for Services;

Annex III: UNHCR Common Supplier Registration Form which should be completed and returned together with your offer (only applicable for vendors not registered with UNHCR Baku, Azerbaijan).


  1. Technical Component

The technical component of your proposal should be concisely presented and structured in the following order to include, but not necessarily be limited to, the following information:

  1. Description of the Entity and qualifications

A brief description and an outline of recent experience or projects of a similar nature. You must also provide references, and any information that will facilitate our evaluation of your substantive reliability and managerial capacity to provide the services within the proposed timeframe.

  1. Understanding of the Requirements for Services, incl. Assumptions

Include any assumptions as well as comments on the requirements as indicated in the TOR, or as you may otherwise believe to be necessary.

  1. Proposed Approach, Methodology, Timing and Outputs

Any comments or suggestions on the TOR, as well as your detailed description of the manner in which your entity would respond to the TOR.


  1. Proposed personnel to carry out the assignment

The proposed candidate(s), with their qualifications and experience. UNHCR may meet with your personnel prior to making a final decision.


  1. Price Component

Your separate price component must contain an overall quotation in Azerbaijani New Manats. In addition, the price component must cover all the services to be provided and must specify any expenses related to the services as requested in the TOR.

Important note: UNHCR’s payment terms are within 30 days after the receipt of invoice.


  1. Evaluation of Proposals

A point system will be used in evaluating the proposals, taking into consideration the technical expertise and experience of the personnel assigned and price proposed. The number of points assigned to each component will be determined based on the following criteria:


Component Maximum Points Description
Valid state registration Fail/Pass
Cost efficiency 30 Highest points attributed to the lowest price
Approach/Methodology 30 Highest points attributed to the implementation methodology proposed.
Qualification of Personnel 20 Highest points attributed to the professional/ experienced personnel.
Prior experience in the project area 20 Highest points attributed to the best performance record and relevant experience



Disclaimer: Please note that UNHCR is not bound to select any of the entities submitting proposals and does not bind itself in any way to select the entity offering the lowest price.  Furthermore, the contract will be awarded to the proposal which is considered most responsive to the professional project needs, as well as conforming to UNHCR’s general principles, including economy, efficiency and effectiveness.



  1. Validity

Your quotation should remain valid for 90 days, during which period a purchase order, if placed, will be accepted by you.

Please note that the cost of preparing a proposal and of negotiating a contract, including any related travel, is not reimbursable nor can it be included as a direct cost of the assignment.


  1. Manner of Submission

Your proposal should be prepared in English.


Your proposal shall comprise the following documents:


  1. a) Technical Component (TC) proposal; and,
  2. b) Price Component (PC) proposal.


Each proposal should be placed and sealed in an inner envelope, both of which are then placed in an outer envelope, as detailed below.


Both inside envelopes shall indicate your entity’s name and address.  The first inner envelope shall be marked “Technical Proposal” and contain the technical component of your proposal.  The second inner envelope shall be marked “Price Proposal” and include your price component.


The outer envelope should be sent by mail and addressed as follows:



Social Support for Refugees, Asylum seekers


United Nations High Commissioner for Refugees (UNHCR)

210 Mirzaagha Aliyev Str, 1014

Baku, Azerbaijan


  • Offers Transmitted in any manner other than as indicated above will not be considered. Offers should be submitted before the closing date/time and late offers will not be considered. Your proposal must be accompanied by a cover memo using the entity’s official letter head;
  • Proposals received after the deadline will not be accepted;
  • Please note that applications will be registered upon receipt, but not acknowledged.
  • All applicants will be notified of the outcome of the evaluation process.


Questions: Answers Session


Any suggestions or questions related to the Terms of Reference and implementation modalities shall be referred during the meeting at 11:00 on 21 November 2019, UNHCR Reception Centre located at 41 Svetlana Mammadova str., near Nasimi metro Station. UNHCR shall not entertain any further queries after the set time.


  1. Currency

Prices should be all inclusive in Azerbaijani New Manat (AZN).


  1. Closing Date for Receipt of Offers

Thursday, 13 December 2019 at 23:59 hours Baku time.


  1. Duration of contract:

Duration of the contract is 12 months (01 January 2020 – 31 December 2020).

Subject to performance the contract can be extended for another year.


  1. Registration/Reference

Please provide us with the copy of your state registration, and information on your past and present experience, as well as any available references and evaluation of your services.

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